Customer Service, Sales and Marketing Coordinator
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CTi Plastic (CTi) is a small, but highly stable, fun and profitable company. CTi is a premium manufacturer and distributor of plastic containers used in the potted plant industry. They are suppliers of choice to some of the largest retailers in the world.

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Best regards,
Jeff Richmond - President
NAFOR Inc. - Executive Recruiting
5700-100 King St. W.
Toronto, ON M5X 1C7
ph. 416-238-6400
ph. 1-866-222-6400
[email protected]
www.nafor.com

KNOW ANYONE ELSE? REFER US A CANDIDATE - EARN $500

Job Description

TITLE	Customer Service, Sales and Marketing Coordinator
LOCATION	Toronto (Dundas and Royal York)
SALARY	$31,000
START DATE	ASAP
CONTACT	Jeff Richmond
EMAIL	[email protected]
PHONE	416-238-6400
WEBSITE	www.ctiplastic.com

QUA

ABOUT CENTRADE

 

Centrade / CTi Plastic (CTi) is a mid-sized, stable, fun and profitable company. This is literally a company that started out from a basement and now has over 80 employees.  We are a premium manufacturer and distributor of plastic containers used in the potted plant industry. We are suppliers of choice to some of the largest retailers in the world. 

 

POSITION SUMMARY

 

We require a talented and hard-working professional who can provide outstanding sales, customer service, and marketing support services. This is an entry level job, but the level of responsibility is very high.  We need a fun, well organized, easy going employee to keep up with our growing business.  This is an opportunity to launch or re-launch your career.  The executive and sales team will be your primary partners. Crazy attention to detail and organizational skills are the core requirement of this role.  For example, you need to find and fix mistakes in approved orders submitted by our clients (…knowing you are the solution not the problem).  You need to have checklists of your checklists. The office environment is solid … staff turnover is almost zero. Our employees work hard and play hard. There is very little evening or weekend work but you will be so busy during the day that you won’t notice what time it is. On a typical day, you will be handling calls from the World Headquarters of North America’s largest retailers and speaking with shipping companies from China to South Carolina.  You will also be confirming order details, updating presentations and organizing trade shows.  To be successful, your phone skills and customer service attitude need to be better than everyone else you know. PowerPoint and Excel skills are also important for your success in this role. This unique opportunity will allow you to earn responsibility, expand your career and shine in the spotlight. We need your energy, enthusiasm and people skills.

 

RESPONSIBILITIES

 

Sales Support:

·         Provide quotes for new orders to clients in a timely manner. Refine and adjust quote details as required

·         Confirm purchase orders (PO’S) with clients and coordinate production and delivery dates with our factory

·         Input and verify various details for each new order into company computer system. e.g. number of units, delivery date, size, colour, thickness etc.

·         Send order confirmations to clients

·         Build client master order sheets. i.e. help consolidate large order details into one user friendly spreadsheet

·         Optimize shipments. i.e. make sure partial orders are consolidated

·         Work with third party vendors to ensure accurate activation of new product bar scan codes (Universal Product Code or UPC)

·         Assemble and send sample packs to clients

·         Some light overnight travel across Canada and the U.S. may be required to help assist with client presentations and tradeshows

Marketing Support:

·         Assist with development and production of all presentation materials

·         Customize, update and edit multiple PowerPoint presentations

·         Assemble sample binders, upload photos, edit website

·         Ensure prototypes and samples are sent to client meeting locations

Office Support:

·         Assist with hotel, car and flight bookings for all staff

·         Act as key liaison between the design, sales, production, logistics and accounting groups. i.e. be the key contact in the office who makes sure communication channels are open

·         Keep detailed notes at all meetings and summarize action items and deliverables for various teams

·         Various other duties as required

Customer support: 

·         Answer and respond to various client enquiries by phone and email

·         Return messages and proactively update clients regarding the status of their orders

·         Provide ongoing communication of shipping details between factory and clients

 

QUALIFICATIONS:

 

·         This whole role is all about being well organized with an extreme focus on managing details

·         PowerPoint and Excel skills are very, very helpful

·         A proven strong customer service attitude will make this job easy for you

·         General marketing and sales skills will be put to good use in this role

·         We don’t have any minimum qualifications we just want to hire a “superstar” who can handle the requirements above

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